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Amazon, Microsoft and Broadband Scam Calls

A recorded message or caller says there is a problem with your Amazon account, your computer or your broadband, and asks you to press 1 or install software.

How the Amazon and tech support scam works

Amazon and tech support scam - UK phone scam alert
  1. A robocall says an expensive item was ordered on your Amazon account, or your Prime subscription is about to renew.
  2. Or a caller says your computer has a virus or your broadband will be cut off today.
  3. They ask you to install a remote access app, log in to your bank "to process a refund", or buy gift cards.

Warning signs

  • Being asked to install AnyDesk, TeamViewer or similar
  • A "refund" that needs you to log in to online banking
  • Requests for gift card codes

What to do

  • Hang up. Check your account in the official app or website
  • Never let a caller control your computer
  • If you gave access, disconnect from the internet and get help

Caller ID can be faked: a number on your screen is not proof of who is calling.

Recent reports that mention this scam

020 4578 3803 Spam Scam or fraud · Phone call

Claimed to be Sky Broadband and offered a 40% discount on my plan

07811 900600 Spam Phone call

Scammers trying to fraudulently gain access to Amazon account with false claims of a fraudulent iPhone16 purchase and a request to share an OTP to gain account access.

07417 578559 Spam Automated or recorded call · Phone call

recorded message to say £799.99p was getting taken today for an amazon order and will taken from m

07752 756698 Spam Scam or fraud · Phone call

Indian sounding woman claiming to be Jenny from my internet service provider. Told her she wasn't and hung up!

07487 246691 Not sure Other · Phone call

Didn't answer it. Phone antivirus said it may have been a scam.

07717 264398 Spam Phone call

Call from “bank security” about apparent suspicious charges on ‘my account’ “you’ve never dealt with Amazon before……..”. Total SCAM

07342 456605 Spam Scam or fraud · Phone call

Pretended to be Amazon, and said my account had been used to order from America and wanted to cancel my order for me, and wanted to me to give them the no. Amazon had sent me by text for amazon verification.

07514 585267 Not sure Scam or fraud · Phone call

Pretending to be Amazon and trying to persuade me that I bought expensive item.

07774 360478 Spam Scam or fraud · Phone call

Said they were from amazon and I'd placed an order for an iPhone for £700 and it was a courtesy call to make sure if placed the order and they needed to check before releasing it.
I had not ordered an iPhone nor do I have an amazon account!

07970 470878 Safe Genuine business or service · Phone call

Tony from Marton Windows

Matched by keywords in visitors' comments. Reports are personal experiences, not proof.

Questions

Is this call part of the Amazon and tech support scam?

If the caller shows the warning signs on this page, treat it as a scam: hang up and contact the organisation on a number you trust. Caller ID can show a real company's number even when the call is fake.

What should I do if I already paid or gave my details?

Call your bank straight away on 159 (or the number on your card), change any passwords you shared, and report it to Action Fraud. The sooner you act, the better the chance of stopping the payment.

How do I report a scam number?

Report fraud to Action Fraud, forward scam texts to 7726, and add a report on Who Calls You so other people are warned when they search the number.