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Parcel Delivery Scam Calls and Texts: Royal Mail, DPD, Evri

A message or call says a parcel could not be delivered and you must pay a small fee or confirm your details to rebook it.

How the parcel delivery scam works

Parcel delivery scam - UK phone scam alert
  1. You get a text or call claiming to be Royal Mail, DPD, Evri, DHL or FedEx about a missed delivery.
  2. A link takes you to a fake site asking for a small "redelivery fee" and your card details.
  3. Days later, a follow-up call pretends to be your bank about fraud on that card.

Warning signs

  • A delivery you weren't expecting
  • A small fee to rebook delivery
  • A link that is not the courier's real website

What to do

  • Don't click links in delivery texts. Track parcels on the courier's own website
  • Forward scam texts to 7726
  • If you entered card details, call your bank on 159

Caller ID can be faked: a number on your screen is not proof of who is calling.

Recent reports that mention this scam

07716 476206 Spam Phone call

Missed delivery text asking to click a link to rearrange

07396 002450 Not sure Other · Text message

Requesting a parcel2go collection

07396 001858 Spam Scam or fraud · Text message

Tried to buy something from Gumtree and sent a Parcel2Go link which was not real.

07396 001844 Spam Scam or fraud · Text message

Tried to buy something via Gumtree and sent a Parcel2Go link which was not real.

07716 476266 Spam Other · Text message

Said they tried to deliver a parcel, but no one was home and to call them or follow link to re-book delivery

07716 475969 Not sure Scam or fraud · Text message

FAILED TO DELIVER PARCEL

07871 956877 Not sure Text message

Asking me to enter my address and birthdate and payment card
Supposed be from evry
After Evry delivered one parcel to my door

Matched by keywords in visitors' comments. Reports are personal experiences, not proof.

Questions

Is this call part of the parcel delivery scam?

If the caller shows the warning signs on this page, treat it as a scam: hang up and contact the organisation on a number you trust. Caller ID can show a real company's number even when the call is fake.

What should I do if I already paid or gave my details?

Call your bank straight away on 159 (or the number on your card), change any passwords you shared, and report it to Action Fraud. The sooner you act, the better the chance of stopping the payment.

How do I report a scam number?

Report fraud to Action Fraud, forward scam texts to 7726, and add a report on Who Calls You so other people are warned when they search the number.